Phantom shop deceived a woman from Skopje: I ordered an embroidery machine from the internet, I got a few masks against kovid!

A pensioner from Skopje complains that she ordered and paid for an embroidery machine, which she intended to use to creatively fill her time, but instead of the order she paid for a total of $ 50, she received several protective masks in an envelope in the mailbox. She tracked the shipment online as she traveled, but was unpleasantly surprised when its size did not match the size of any machine!

- I was surprised that instead of a package, I received an ordinary envelope. There is nowhere to complain, nor will my money be returned. The company was listed as "Hugo Kennan" and the shipment was shipped from Germany. I do not care about fifty dollars, but about the fact that many poor citizens are deceived. They sell other machines, not only this machine, but since I only got a few surgical masks, there must be other deceived citizens, says Nada Milivojevic for Free Press.

She adds that she made the payment with a payment card and there is no way she can get her money back, but what further upsets her is that on the page where she ordered the product that was supposed to be an embroidery machine, other products that are attractive for a large number of buyers.

-There are several products listed, including a scooter for people with mobility problems, for only $ 49, electronics, household products and yard maintenance, simply a huge assortment of products that are never delivered to the customer. I should have suspected that this was a scam when I saw that the only way to contact them on the website was the email address, but I later noticed that. I urge the citizens not to fall for such offers, and if there is a possibility, for this page to become inaccessible in Macedonia, adds Milivojevic.

Orders on the website Hugokennan.com are made without any registration of the customer, and are paid in US dollars, prices are unrealistically low and there is no physical address of the company or contact phone number. All of these features, according to people who have bought from there, make this web site unsuitable. In several reviews of the blog platforms page, one can find warnings that this is a suspicious distributor, ie that it is a fraudulent online store. Although the website has a professional look and contains seemingly all guarantees that your money will be refunded if you miss something in the order, still, the example with Milivojevic shows that this is not the case.

The coronavirus pandemic shut down citizens at home, reduced domestic budgets, and made shopping in physical stores and malls unreliable and a risk of infection. That is why a growing number of citizens are buying from home online, not doubting that on the other side of the monitor is actually a phantom who wants to profit by falsely advertising attractive products at dumped prices. It is advisable for buyers to avoid online stores that are new, do not have general addresses for physical address and do not have good recommendations from previous buyers.

The director of the State Market Inspectorate, Stojko Paunovski, says that since 2019 they have announced on their website that they have no equipment, no opportunity or way to act for lying when selling through social networks.

-Some of the products may be sold properly in our country, but those products that will come from abroad we can not know what they are, nor do we have the opportunity to do so. In order to be able to act and have jurisdiction, we need to have a fiscal account that the product was purchased and a guarantee sheet for the exact place where the product was purchased. Those who shop online often do not even know where they bought it from, and because it is from another country and they have to complain to the embassy. We used to receive complaints about foreign products, but recently, in 2020, people learned that when they shop online, they take the consequences at their own risk. They were very careful, from whom and what they buy, so they will ask five times while buying. And we did not have many complaints. We have neither the people nor the necessary equipment for that, nor can we take this into competence in accordance with our legal regulations, Paunovski told Sloboden Pecat.

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